Servicenow Certified System Administrator CSA Exam Questions & Answers

All 60 questions

1. Q1 When can you trigger a pre-publish flow that is defined in Catalog Builder?
2. Q2 What are the benefits of using Multisource CMDB? Select 3 Answers from the below options.
3. Q3 How do end-users typically access the service catalogue when using the Service Portal?
4. Q4 How do you retain the history of all CI attribute updates from all discovery sources?
5. Q5 Which file types can be viewed directly in the Now Platform using the Document Viewer? Select 3 Answers from the below options.
6. Q6 Preparing the order is associated with the _______ stage in the Request Management lifecycle.
7. Q7 A filter is a set of conditions applied to a table to help you find and work with a subset of data.…
8. Q8 How do you group the records on a list based on the State field? Select 3 Answers from the below options.
9. Q9 Which of the following features allows you to update multiple records simultaneously? Select 2 Answers from the below options.
10. Q10 Which statements are true about knowledge article authoring in Microsoft Word? Select 3 Answers from the below options.
11. Q11 You need to go back to review a record you just looked at recently. What is one of the quickest ways to…
12. Q12 Which of the following is a way to add an application to a ServiceNow instance for development? Select 2 Answers from the…
13. Q13 > Which of the following list features requires permission to conduct?
14. Q14 What is mandatory to select when importing Microsoft Word documents as knowledge articles?
15. Q15 Which of the following can be performed with multi-row variable sets?
16. Q16 When migrating to Platform Analytics, some visualisations, aspects of visualisations, and filters are migrated in compatibility mode.How are these artifacts inserted in…
17. Q17 The system administrator evaluates each catalogue item and determines whether approvals are needed and, if so, by whom. Which of the following…
18. Q18 What application enables you to discover Personally Identifiable Information (PII) within the ServiceNow instance and classify, report, or act on the PII?
19. Q19 Which ServiceNow product enables you to integrate with 3rd party applications without scripting?
20. Q20 Enhanced notification preferences enable you to easily change your preferences and choose which notifications you prefer, where and when you want to…
21. Q21 What can be set up to auto-assign all new Hardware category Incidents to a particular group? Select 3 Answers from the below…
22. Q22 In your implementation, the following tables extend each other:The Configuration Item [cmdb_ci] table extends the Base Configuration Item [cmdb] table.The Service [cmdb_ci_service]…
23. Q23 Which of the following tabs are available by default for a submitted request on the Standard ticket page in Service Portal? Select…
24. Q24 Which knowledge feedback option CANNOT be disabled at the knowledge base level?
25. Q25 Which field type displays records from another table?
26. Q26 What details can you find in the import set record after running an import?Select 3 Answers from the below options.
27. Q27 What are the three key attributes of every field? Select 3 Answers from the below options.
28. Q28 Which of the following are the accessibility enhancements in the Service Portal application? Select 3 Answers from the below options.
29. Q29 From the end user's perspective, how are the products and services in the service catalogue organised?
30. Q30 What data can you access when you create a dynamic multi-row variable set (MRVS) form? Select 2 Answers from the below options.
31. Q31 What source types are available when viewing the source of a knowledge article search in the search log? Select 4 Answers from…
32. Q32 A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed. What…
33. Q33 How can you access the details of the applications that are part of the product available on the ServiceNow Store in the…
34. Q34 What dashboard enables you to monitor aggregated catalogue item data like fulfilment automation coverage, translation coverage, and conversational coverage?
35. Q35 What do you create and use for a Virtual Agent or a Workspace notification that doesn't have a content provider, or some…
36. Q36 How do you ensure the uploaded attachments to a catalogue item attachment variable are deleted from the system if and when they…
37. Q37 Which of the following is a CMDB-based framework that supports multiple configuration strategies?
38. Q38 Which user authentication method is used when it authenticates the username and password configured in identity providers with a matching user account…
39. Q39 What are the three different request methods in the Service Catalogue? Select 3 Answers from the below options.
40. Q40 Which of the following is a key difference between Reporting and Performance Analytics?
41. Q41 What can you leverage on the ServiceNow Platform to eliminate scripting for a catalogue item or a variable set?
42. Q42 Which of the following tabs are used to configure an email notification? Select 3 Answers from the below options.
43. Q43 What are the two types of approvals in request management? Select 2 Answers from the below options.
44. Q44 Where do you define user conditions to determine who can access catalogue items?
45. Q45 What ServiceNow component would you use to see which Applications and Modules contain the keyword ‘task’?
46. Q46 What does the first-page results column in the Search Signal Event table contain?Select 2 Answers from the below options.
47. Q47 Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
48. Q48 When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?
49. Q49 Where can you view how a catalogue item appears in a conversational interface and modify the item if required?
50. Q50 Where do you navigate to quickly find tables, configurations and metadata records related to any application installed on your instance?
51. Q51 What does a lane represent in your overall business process in Process Automation Designer?
52. Q52 Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below…
53. Q53 What application supports end users by providing helpful platform actions using real-time data through the Virtual Agent or Agent Chat?
54. Q54 There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a…
55. Q55 Where can you view instructions or help text associated with a catalogue item variable for additional context?
56. Q56 When submitting an order, the credit card information and the shipping information is associated with the _______.
57. Q57 What links show up when you click 'Go' to preview the upgrade version from the Upgrade Center?Select 3 Answers from the below…
58. Q58 What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
59. Q59 What are the different ways to create knowledge articles? Select 3 Answers from the below options.
60. Q60 Which of the following can you do using the Catalog Builder?Select 3 Answers from the below options.