Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 6
Preparing the order is associated with the _______ stage in the Request Management lifecycle.
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A
Approval
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B
Submittal
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C
Closure
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D
Fulfilment
Reveal correct answer
Correct answer: D
Explanation
Request management is the process for managing the request lifecycle from initial request through the fulfillment process.
Preparing the order is normally associated with the fulfillment stage in the Request Management lifecycle.
When a task is complete, the process user (Fulfiller) should update the catalogue task record with the following information:
The configuration item that was added, modified or removed if applicable
Work notes on what actions were taken and any challenges encountered
Learning Domain: Self-Service & Automation - Service Catalogue
Discussion
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