Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 43
What are the two types of approvals in request management?
Select 2 Answers from the below options.
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A
Gating
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B
Pre-approval
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C
Post-approval
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D
Process
Reveal correct answers
Correct answers: A, D
Explanation
Approvals are a critical component of the request management process. Approvals ensure that appropriate groups or individuals evaluate overall orders and individual items before fulfilment takes place. Approvals can take place at both the request level and the item level, depending on your platform configuration. Approvals can also vary by catalogue item.
There are two types of approvals:
Gating
Process
Gating occurs at the request (REQ) level. After all gating approvals are received, notifications about the request are sent out, and fulfilment task records are created.
Once a request has passed its gating approvals, any relevant workflows are initiated, including additional process approvals at the Requested Item (RITM) level.
A gating approval acts as a gate through which a request must pass before it can start.
Until all gating approvals are met, no notifications go out, no tasks get sent to technicians, and nobody starts working on the request in question.
Diagram: Example of a request that contains more than one requested item where some require approval
Learning Domain: Self-Service & Automation - Service Catalogue
Discussion
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