Servicenow Certified System Administrator CSA · Free Practice Question Medium
Question 40
Which of the following is a key difference between Reporting and Performance Analytics?
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A
Performance Analytics can show trends; Reports cannot.
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B
Reports can generate accurate historical trends; Performance Analytics is limited in time.
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C
Performance Analytics is a replacement for the legacy ServiceNow Reporting functionality.
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D
Performance Analytics data can be published to dashboards; Reports cannot.
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E
Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data.
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F
Reports can be run on a scheduled basis; Performance Analytics cannot.
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G
Performance Analytics answers the question of 'Where are we today'; Reports answer 'Where do we want to be'.
Reveal correct answer
Correct answer: E
Explanation
ServiceNow Performance Analytics is an in-platform process optimisation solution to create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce service delivery costs.
ServiceNow Reporting enables you to create and distribute reports that show the current state of instance data, such as the number of open incidents of each priority. ServiceNow reports are visualisations of your data that you can share with users on dashboards and service portals, export to PDF, and send via email.
Reporting and Performance Analytics are two separate applications. They address different use cases and are complementary to each other.
Performance Analytics can generate accurate historical trends by capturing continuous snapshots on a regular schedule. Reporting answers the question of 'Where are we today?' while Performance Analytics answers the question of what is happening over time.
Diagram: Common process insight questions for Reporting and Performance Analytics
Learning Domain: Configuring Applications for Collaboration - Reporting, Dashboards, and Performance Analytics
Discussion
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