Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 29
From the end user's perspective, how are the products and services in the service catalogue organised?
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A
Categories and Subcategories
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B
Incidents and Problems
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C
Tickets and Requests
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D
Tasks and Subtasks
Reveal correct answer
Correct answer: A
Explanation
From the end user's perspective, products and services in the service catalogue are organised by categories and subcategories.
Categories and subcategories organise service catalogue items into logical groups.
Administrators and catalogue administrators can create and configure categories and subcategories, defining their characteristics and adding content such as catalogue items.
Screenshot: Catalogue items from the Hardware category and Mobiles subcategory
Learn more here!
Learning Domain: Self-Service & Automation - Service Catalogue
Discussion
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