Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 14
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
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A
Publish
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B
Category
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C
Short Description
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D
Knowledge Base
Reveal correct answer
Correct answer: D
Explanation
Selecting the Knowledge Base is mandatory when importing Microsoft Word documents as knowledge articles into a knowledge base.
You need the Can Contribute access to at least one active knowledge base, and the required role is knowledge.
Screenshot: Importing a sample word document into a Knowledge Base
Learn more here!
Learning Domains:
Self-Service & Automation - Knowledge Management
Database Management - Importing Data
Discussion
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