Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 34
What dashboard enables you to monitor aggregated catalogue item data like fulfilment automation coverage, translation coverage, and conversational coverage?
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A
Open Requested Item State Monitor
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B
Request Management - Requested Item
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C
Open Requested Items Reports
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D
Service Catalog Overview
Reveal correct answer
Correct answer: D
Explanation
You can monitor aggregated catalogue item data like fulfilment automation coverage, translation coverage, conversational coverage, and so on using the Service Catalog Overview dashboard.
Here is a list of the dashboard graphs/reports:
Catalog request channel analytics - last 12 months
Catalog item best practice deviations
Catalog item VA render type
Catalog item fulfillment automation coverage
Catalog item translation coverage
Screenshot: Service Catalog Overview dashboard
Learn more here!
Learning Domain: Self-Service & Automation - Service Catalogue
First introduced: Tokyo release
Discussion
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