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Certified Implementation Specialist It Service Management CIS Itsm Exam Questions & Answers

Practice 15 free Certified Implementation Specialist It Service Management CIS Itsm exam questions with answers and community-discussed explanations. Each question has its own page where you can reveal the correct answer and debate it in the comments.

All 15 questions

  1. Q1 What can you do in the SLA Timeline for an Incident? Select 3 Answers from the below options.
  2. Q2 Which module from below is a useful starting point for a manager to view current state of operational information for Incident management?
  3. Q3 (Q) Which options are supported by the Identification and Reconciliation Engine (IRE) for CI updates without reclassification? Select 3 Answers from the below…
  4. Q4 ^ At what Request Management stage do the process users complete a series of predefined tasks?
  5. Q5 What is the recommended way for a CAB approver to approve the change requests during the Change Advisory Board (CAB) meeting?
  6. Q6 What changes are automatically reflected in dynamic application services?
  7. Q7 Which of the following is conducted by the Major Incident Manager? Select 2 Answers from the below options.
  8. Q8 What table do you need to update to view the callers with VIP status on the Incidents list and form?
  9. Q9 ^ Which of the following requires a Content Item to be used to achieve it?
  10. Q10 What two fields are automatically calculated by completing the risk assessment on a change request? Select 2 Answers from the below option.
  11. Q11 What is technical name of table that stores Change records ?
  12. Q12 (P) How do you retain the history of all CI attribute updates from all discovery sources?
  13. Q13 How is the business duration calculated on a catalogue task once closed?
  14. Q14 Problem management provides which benefits for Incident management? (Choose 2)
  15. Q15 As a catalogue admin, you are asked to dynamically populate Manager's name on a catalogue item when there is a (new) value…

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