Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 49
Where can you view how a catalogue item appears in a conversational interface and modify the item if required?
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A
In Workspace
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B
In Service Portal
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C
In Catalog Builder
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D
In AI Search
Reveal correct answer
Correct answer: C
Explanation
In Catalog Builder, you can view how a catalogue item appears in a conversational interface and modify the item if required.
You can create or edit a catalogue item (catalogue item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalogue.
Image: Catalogue item creation process
Screenshot: Catalog Builder dashboard
Learn more here!
Learning Domain: Self-Service & Automation - Service Catalogue
Discussion
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