Servicenow Certified System Administrator CSA · Free Practice Question Medium
Question 20
Enhanced notification preferences enable you to easily change your preferences and choose which notifications you prefer, where and when you want to be notified.
What options are available for users when setting their notification preferences in Next Experience?
Select 3 Answers from the below options.
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A
Create, edit, or delete system notifications for a particular channel.
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B
Create custom notifications by subscribing to system notifications and applying desired conditions.
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C
Enable or disable a particular channel for receiving notifications.
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D
Create, edit, or delete notification channels for instant messages, email, SMS, and voice.
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E
Set global notification preferences for all active users in the system.
Reveal correct answers
Correct answers: B, C, D
Explanation
Notification preferences enable you to set global preferences, search for notifications, enable and disable notifications, and customise how you receive system notifications.
You can manage your own notification preferences for Next Experience, including personal notifications and channels for receiving them. In the Core UI, you set personal notification preferences, including personal subscriptions and channels for receiving them, through the Notifications tab of the System Settings window.
Here are some of the notifications preferences you can set:
A global switch to enable or disable all your notifications.
Set global preferences.
Enable or disable a particular channel for receiving notifications.
Create, edit, or delete notification devices for instant messages, email, SMS, and voice.
Create custom notifications and subscribe to notifications important to you.
Note: Only admins can create, edit, or delete system notifications for a particular channel or set global notification preferences for all active users in the system.
Screenshot 1: Notification preferences in the Next Experience UI
Screenshot 2: Different notification preference options in Next Experience
Screenshot 3: Creating a custom notification on the Notification Preferences page
Screenshot 4: Adding an SMS notification delivery channel on the Notification Preferences page
Screenshot 5: Notification preferences in the Core UI
Learn more about:
Learning Domains:
Configuring Applications for Collaboration - Notifications
Platform Overview and Navigation - Next Experience Unified Navigation
First introduced: Utah release
Discussion
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