Servicenow Certified System Administrator CSA · Free Practice Question Medium
Question 21
What can be set up to auto-assign all new Hardware category Incidents to a particular group?
Select 3 Answers from the below options.
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A
Assignment rules
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B
Business rules
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C
Access Controls
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D
UI Actions
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E
Data lookup rules
Reveal correct answers
Correct answers: A, B, E
Explanation
Data lookup rules, assignment rules, business rules and predictive intelligence can be used to auto-assign all new Hardware category Incidents to a particular group.
When creating new assignment rules, remember that business rules can take precedence over assignment rules when they run after the assignment rule.
Data lookup rules take precedence over assignment rules because they always run after.
Data lookup rules, assignment rules and business rules run in the following order:
All 'before' business rules run on a record insert with an order value of less than 1000.
All 'before' engines run, including assignment rules.
All 'after' engines run, including data lookup rules.
All 'before' business rules run on a record insert with an order value greater than or equal to 1000.
All 'after' business rules run on record insert.
Screenshot: Example of an Incident Assignment Rule
Learn more here!
Learning Domains:
Data Migration and Integration - Scripting in ServiceNow
Configuring Applications for Collaboration - Task Management
Discussion
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