Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Easy
Question 13
How is the business duration calculated on a catalogue task once closed?
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A
Based on the planned Duration field
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B
Based on the Planned start and Planned end fields
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C
Based on the Actual start and Actual end fields
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D
Based on the created and closed values
Reveal correct answer
Correct answer: C
Explanation
For a catalogue item configured with a flow or workflow, the Set Actual Start Time business rule sets the Actual start field for the corresponding catalogue task.
After the catalogue task is closed, business duration is calculated based on the Actual start and Actual end fields.
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