Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Medium
Question 7
Which of the following is conducted by the Major Incident Manager?
Select 2 Answers from the below options.
- A Maintains accountability for the lifecycle of major incidents
- B Manages communication for all major incidents
- C Administers major incident trigger rules
- D Initiates the major incident process
Reveal correct answers
Correct answers: A, D
Explanation
Major Incident Manager maintains accountability for major incidents' lifecycle, initiates the major incident process, and identifies the users and groups involved in the resolution activities.
Communication Manager manages communication for all major incidents.
Incident Manager administers Major incident trigger rules.
As a major incident manager, you can:
Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu.
Create a new major incident by clicking Create Major Incident from the left navigation pane.
Promote an incident to a major incident without going through the proposal process.
Crucial in responding to a major incident is involving the right resources, communicating updates to users and stakeholders, setting up conference calls to investigate and resolve the incident, and escalating when required. Using Task Communications Management, you can define communication plans associated with a major incident based on pre-defined conditions. Incident communication plans and related communication tasks are created for a major incident based on the communication plan definitions. After that, tasks get executed as defined in the attached incident communication.
Diagram: Major Incident Manager's activities in the Major Incident Management state flow
Learn more here!
Discussion
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