Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 48
When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?
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A
When flagging an article
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B
When editing or publishing an article
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C
When viewing an article on the Service Portal
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D
When attaching an article to an Incident
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E
When rating or commenting on an article
Reveal correct answer
Correct answer: B
Explanation
You can view and act on suggestions when editing or publishing a Knowledge article to improve its search engine optimisation (SEO) and accessibility.
You can improve the search engine optimisation (SEO) and accessibility of your Knowledge articles by reviewing personalised recommendations (such as removing multiple Heading 1 or <H1> tags) and using them to update your articles from the Article Details page.
Suggestions are provided for the following tags:
heading 1
<h1>anchor
<a>image
<img>
Note: The base system HTML tags used within Knowledge articles as displayed on portal pages have been standardised since the Vancouver release for greater SEO and accessibility for screen readers.
Screenshot: Editing a Knowledge article in the Service Operations Workspace
Learn more about:
Learning Domain: Self Service & Automation - Knowledge Management
First introduced: Vancouver release
Discussion
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