Servicenow Certified System Administrator CSA · Free Practice Question Medium
Question 10
Which statements are true about knowledge article authoring in Microsoft Word?
Select 3 Answers from the below options.
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A
You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.
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B
It is only supported in the Word Online application and not in the Word Desktop app.
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C
Headers and footers corresponding to pages in the Word document do not show in the knowledge article.
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D
The text size of a knowledge article created in Word must be less than 1 MB.
Reveal correct answers
Correct answers: A, B, D
Explanation
You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.
The Knowledge Management - Add-in for Microsoft Word is supported in the Word Online application and not in the Word Desktop app.
It is supported for use only in applications integrated with the online version of Microsoft Word, such as Microsoft SharePoint and Microsoft OneDrive.
The text size of a knowledge article created in Word must be less than 1 MB.
Headers and footers corresponding to pages in the Word document appear as-is in the knowledge article.
Screenshot: Authoring with Microsoft Word Online
Learn more here!
Learning Domain: Self-Service & Automation - Knowledge Management
First introduced: Paris release
Discussion
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