Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Easy
Question 8
What table do you need to update to view the callers with VIP status on the Incidents list and form?
- A incident_fact_table
- B sys_user
- C sys_restricted_caller_access
- D incident_alert
Reveal correct answer
Correct answer: B
Explanation
You need to update the sys_user table and tick the VIP checkbox for users to view them with VIP status on the incident records list view and the incident form.
View the callers with VIP status on the incident records list view and the incident form. Organisations commonly designate VIP status in the user record for some of their VIP users.
Screenshot 1: The VIP status of a caller on the active Incidents list
Screenshot 2: The VIP status on the Caller field within the Incident form
Screenshot 3: List of VIP users on the sys_user table
Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
