Project Management Professional PMP · Free Practice Question Medium
Question 69
Ruth is part of a team working to deploy a quality product with a deadline of Q4. Recently there have been several instances of miscommunication that have caused issues in the project. Ruth and the other team members have discussed ways to avoid any further communication failures that could hinder the project. The team decides that they should bring the matter to the project manager, Beth. What are ways that Beth could help the team become more effective in communication?
- A Assign a facilitator within the team to ensure effective participation and communication, which allows for full buy-in for the agreements and actions to be dealt with following the decision process established for the project.
- B Call a meeting to discuss ways that deadlines are essential to job security, and better communication is a must to meet those deadlines.
- C Incorporate open networking forums with specialists that would allow team members to post questions for knowledge sharing.
- D Restructure the team where the most efficient person at communication becomes the one responsible for all communication.
Reveal correct answer
Correct answer: A
Explanation
With Beth assigning a facilitator, she ensures that all the team members actively participate and communicate with each other. This ensures that all contributions are considered and the results are agreed upon, allowing for a successful conclusion or solution. Posting questions and answers is a fine choice, but the best answer is face-to-face communication and gaining buy-in for the actions the team decides upon. All team members should be good at communication, not just one person. This approach also may cause challenges as the central communicator will be communicating with other team members who may not be good at communication. In addition, the team member selected may have other responsibilities to complete and may not have the time for this additional assignment. Threatening the team to be better communicators will not necessarily make the team better communicators. Action needs to be taken, but only the correct action can solve the issue.Discussion
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