ITIL 4 Foundation · Free Practice Question Easy
Question 14
Identify the missing word in the following sentence. [?] management is the practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
- A Availability
- B Event
- C Incident
-
D
Problem
Reveal correct answer
Correct answer: D
Explanation
Problem management is the practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.Discussion
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