ITIL 4 Foundation · Free Practice Question Easy
Question 15
Which service management dimension is focused on the roles and responsibilities of the people involved in a process' workflow?
- A Organizations and people
- B Information and technology
- C Partners and suppliers
- D Value streams and processes
Reveal correct answer
Correct answer: A
Explanation
The 'organization and people' dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.Discussion
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