Lean Six Sigma Green Belt · Free Practice Question Medium
Question 4
A software development team has been facing repeated delays in project delivery. During a Kaizen Event, they create a Fishbone Diagram to explore potential causes. They categorize the problem into “People,” “Process,” “Tools,” and “Management.” While brainstorming under "Process," they identify bottlenecks in the testing phase. How should the team proceed to ensure they are effectively using the Fishbone Diagram?
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A
Brainstorm potential solutions immediately after identifying bottlenecks in the testing phase.
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B
Focus only on the "People" category since delays are often due to team issues, ignoring other categories.
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C
For each category, continue to break down potential causes into more specific factors to fully explore the problem and identify where to focus further analysis.
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D
List out every possible idea under each category, regardless of relevance, to have an extensive list of potential causes.
Reveal correct answer
Correct answer: C
A.
Brainstorming solutions before fully analyzing all potential causes can lead to premature conclusions and missed root issues.
B.
Focusing on one category disregards the holistic approach needed to fully understand the problem from multiple angles.
C.
The Fishbone Diagram aims to identify all possible contributing factors to a problem. By breaking down each category into specific factors, the team can explore the problem thoroughly and pinpoint the most critical issues that need addressing.
D.
Listing every idea without considering relevance can lead to an overwhelming number of potential causes and dilute focus.
Discussion
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