Certified Implementation Specialist Customer Service Management CIS CSM · Free Practice Question Easy
Question 4
Which of the following statements is NOT true regarding the Customer Project Management plugin in Customer Service Management?
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A
Customers can provide end-users with visibility into their projects and tasks.
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B
This plugin integrates with the ServiceNow PPM Standard application.
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C
Customers can use this plugin to create projects and project tasks for their accounts.
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D
The plugin enables end-users to take additional action from the Customer Service Portal.
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E
Customer Service agents can activate this plugin and integrate it with other applications.
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F
This plugin enables customers to manage complex projects with multiple tasks.
Reveal correct answer
Correct answer: E
Explanation
Customer Service Management integrates with the ServiceNow PPM Standard application, earlier known as Project Portfolio Suite with Financials.
This integration, Customer Project Management, enables customers to manage complex projects with multiple tasks and provide end-users visibility into these projects.
Customers can use this integration to create projects and project tasks for their customer accounts.
Customers can also provide end-users with visibility into their projects and tasks from the Customer Service Portal and enable them to take additional actions.
Users with the system administrator role can activate the Customer Project Management plugin (com.snc.csm_ppm).
This plugin requires the Customer Service plugin (com.sn_customerservice) and the Project Portfolio Suite with Financials plugin (com.snc.financial_planning_pmo).
The Customer Project Management plugin adds the Customer Service > Projects module to the application navigator. Users with the customer project manager role can access this module.
Read more on Customer Project Management here!
Discussion
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