Certified Implementation Specialist Customer Service Management CIS CSM · Free Practice Question Easy
Question 3
Which ServiceNow application enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects?
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A
Performance Analytics
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B
Domain Separation
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C
Flow Designer
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D
Workforce Optimization
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E
Communities
Reveal correct answer
Correct answer: E
Explanation
With the ServiceNow Communities application, you can connect, engage, and collaborate with your employees, customers, partners, and prospects.
Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy, along with the Knowledge Base and Service Catalogue.
Communities are available for customers who are:
Licensed for the Customer Service Management application.
Licensed for HR Service Delivery.
To activate Communities, you should activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default.
When you activate the Customer Communities plugin, the following plugins automatically activate:
External User Registration plugin (
com.sn_external_user_register)Communities plugin (
com.sn_communities)Gamification plugin (
com.snc.gamification)Subscriptions and Activity Feed Framework plugin (
com.snc.activity_subscriptions)
Screenshot: Example of a Community on a ServiceNow portal
Read more on Communities here!
Discussion
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