Project Management Professional PMP · Free Practice Question Medium
Question 144
Jo is the project manager for Project HAL, deploying a new help center software to support ticketing agents. While reviewing the project plan, Jo notices that the project team does not directly interact with any ticketing agents. Ticketing agents take the incoming calls from the end-users. Why would Jo think this is a problem?
- A The steering committee asked Jo to co-locate his team and the ticketing agents.
- B This makes knowledge transfer more challenging.
- C The project team should use the same equipment as the ticketing agents.
- D The ticketing agents are the product owners.
Reveal correct answer
Correct answer: B
Explanation
Any knowledge transfer between the two teams will be impossible without direct contact between the project team and the ticketing agents. Jo should set up some recurring meetings with a few agents and team members to ensure knowledge flows between the two groups, which would help the project team better understand the needs and application of the ticketing agents. The ticketing agents are not product owners; they are stakeholders of Project HAL. The project team does not have to use the same equipment but may need access to it to perform testing. It is unlikely Jo was asked to co-locate his team with the ticketing agents.Discussion
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