Project Management Professional PMP · Free Practice Question Medium
Question 118
Eric’s team at Parker Industries is discussing business functionality in the backlog that is focused on improving customer satisfaction. His team ranks each item on a chart according to how satisfied and fulfilled the customer would be if the feature is added or how dissatisfied the customer would be if the feature was missing. The prioritization scheme the team is using is
- A Personas
- B Customer Scheme Analysis
- C Kaelin Analysis
- D Kano Analysis
Reveal correct answer
Correct answer: D
Explanation
The methodology described is called Kano Analysis. Kaelin Analysis is a fictional term. Customer Scheme Analysis is a fictional term. Personas are used to describe customers or stakeholders using the project and their needs.Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
You must be logged in to post a comment.
