ITIL 4 Foundation · Free Practice Question Easy

Question 16

Fill in the blank. According to the guiding principles, "Everything that the organization does needs to map, directly or indirectly, to [?] for the stakeholders.
  • A Value
  • B Outcomes
  • C Outputs
  • D Utility
Reveal correct answer

Correct answer: A

Explanation

According to the guiding principle of 'focus on value', "Everything that the organization does needs to map, directly or indirectly, to value for the stakeholders.

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