Servicenow Certified System Administrator CSA · Free Practice Question Easy
Question 37
Which of the following is a CMDB-based framework that supports multiple configuration strategies?
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A
Virtual Agent
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B
KPI Composer
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C
Common Service Data Model
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D
Project Portfolio Management
Reveal correct answer
Correct answer: C
Explanation
The ServiceNow Common Service Data Model (CSDM) is a ServiceNow CMDB-based framework that supports multiple configuration strategies.
The Common Service Data Model (CSDM) is a standard and consistent set of terms and definitions that span and can be used with all ServiceNow products on the Now Platform. These terms and definitions form the basis for the CSDM framework.
The CSDM terms and definitions enable service reporting and provide prescriptive guidelines for service modelling within the ServiceNow Configuration Management Database (CMDB).
The CSDM data model is a CMDB framework that supports multiple configuration strategies. The data model includes guidelines for using base system tables and relationships. Many ServiceNow products depend on data within this data model.
Diagram: Common Service Data Model framework
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Learning Domain: Database Management - CMDB and CSDM
Difficulty level: Easy
Discussion
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