Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Easy
Question 15
As a catalogue admin, you are asked to dynamically populate Manager's name on a catalogue item when there is a (new) value for the 'Requested for' field.
Where do you define the relationship between the two questions without scripting?
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A
Catalog Builder
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B
Service Designer
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C
Catalog Item Templates
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D
Service Catalog Entries
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E
Service Catalog Wizards
Reveal correct answer
Correct answer: A
Explanation
You can configure Auto populate for questions to dynamically populate values based on a reference type question in Catalog Builder.
You can define a relationship between two questions in Catalog Builder (for example, fields such as 'Requested for' and 'Manager') without the need to script. The value of the dependent question is auto-populated when the value of the initial question is selected or changed.
Screenshot 1: Creating a variable that is auto-populated based on a dependent question
Screenshot 2: The 'Auto-populate' tab when editing a question for a catalogue item in Catalog Builder
Screenshot 3: Title is auto-populated based on the title of the requester in the sys_user table
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First introduced: Utah release
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