Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Easy
Question 9
^ Which of the following requires a Content Item to be used to achieve it?
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A
View Company Policies
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B
Set up a New Hire Employee
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C
Reserve a Conference Room
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D
Ask a Question
Reveal correct answer
Correct answer: A
Explanation
A content Item is a service catalogue item that provides information instead of goods or services.
Content items can reference knowledge articles, static blocks of text, or external web-based content.
Content Item is used to view company policies.
The record producer is used to ask a question.
Catalogue item is used to reserve a conference room.
Order guide is used to set up a new hire employee.
Screenshot: Example of a content item
Learn more here!
Discussion
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