Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Easy
Question 4
^ At what Request Management stage do the process users complete a series of predefined tasks?
-
A
Approval
-
B
Submittal
-
C
Closure
-
D
Fulfillment
Reveal correct answer
Correct answer: D
Explanation
During the Submittal stage, users select one or more items from the service catalogue.
During the Approval stage, approvers review and approve the order or items in the order before fulfilment.
During the Fulfillment stage, process users complete a series of predefined tasks.
During the Closure stage, each item within the order has been fulfilled and closed.
Learn more here!
Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
You must be logged in to post a comment.
