Certified Implementation Specialist It Service Management CIS Itsm · Free Practice Question Medium
Question 1
What can you do in the SLA Timeline for an Incident?
Select 3 Answers from the below options.
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A
View related task updates.
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B
Automatic notifications sent to Incident Assigned to, CI Supported by user, and Assignee’s manager.
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C
View the progress of all types of task SLAs, OLAs and underpinning contracts.
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D
Identify why a task update triggered a specific stage in the task SLA.
Reveal correct answers
Correct answers: A, C, D
Explanation
The SLA timeline is a feature of the Service Level Management application. The SLA timeline detail helps you understand the progress of an SLA. The timeline provides a detailed insight into the task updates which triggered stage changes during the life cycle of a task SLA.
The SLA timeline detail helps you to:
View the progress of all types of task SLAs, OLAs and underpinning contracts.
View related task updates.
Identify why a task update triggered a specific stage in the task SLA.
Debug and verify a task SLA and the SLA definition.
Screenshot: SLA Timeline
Learn more here!
Discussion
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