CIPS L4m6 Supplier Relationships · Free Practice Question Medium
Question 2
Ana is the manager of the purchasing team in company A, which sells high-quality furniture. Due to the increasing competition in the market, the company needs to switch to an electronic sourcing process instead of the manual one. However, many purchasing employees are resistant to the big change. They refuse to attend the company meetings. What should Ana do to persuade her team to adopt the new process?
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A
Force her team to comply with the new process without any explanation.
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B
Threaten to fire or demote her team members who do not follow the new process.
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C
Explain the benefits and challenges of the new process and provide training and support for her team.
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D
Ignore the resistance and hope that her team will eventually accept the new process.
Reveal correct answer
Correct answer: C
Explanation
The correct answer is "Explain the benefits and challenges of the new process and provide training and support for her team". Ana should explain the benefits and challenges of the new process and provide training and support for her team. This way, she can address their concerns and help them overcome any difficulties they may face. Forcing, ignoring, or threatening her team will only create more resentment and resistance, and damage their trust and morale.
Reference: CIPS L4M6 study guide page 150-151 / The new syllabus 2024
LO 3, AC 3.2
Discussion
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