Microsoft Certified Power Platform Fundamentals · Free Practice Question Easy
Question 11
Review the below two statements about chatbot greetings in Power Virtual Agents. Choose Yes if the statement is correct. Else, choose No.
-
A
No, No
-
B
Yes, No
-
C
No, Yes
-
D
Yes, Yes
Reveal correct answer
Correct answer: B
Explanation
Statement 1:
By default, onload, chatbots will wait for the user to start a conversation. Only when a user begins a conversation, the chatbot invokes the system topic Greeting to display greeting messages.
But you can configure the bot to start the conversation automatically by deploying a custom canvas for your bot.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting#deploy-a-custom-canvas-for-your-bot
Once you perform the steps in the above link, the chatbot loads and displays the greeting messages automatically without any user input.
Statement 1 is correct.
Statement 2:
You cannot modify the triggers for the system topics. But you can customize the conversation nodes to display a different message.
Quick Preview:
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics#use-system-and-sample-topics
Statement 2 is incorrect.
Option Yes, No is the correct answer.
Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
