Microsoft Certified Power Platform Fundamentals · Free Practice Question Medium
Question 10
KLM Airlines develops a travel chatbot to simplify flight bookings and streamline flight procedures. They deploy the bot to the FB messenger app.
They need to ensure that the airline customers can launch conversations with the chatbot by entering the text flight booking.
What is the Power Virtual Agents component related to this?
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A
Action node
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B
Trigger phrase
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C
Entity
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D
Topic
Reveal correct answer
Correct answer: B
Explanation
A topic has trigger phrases and conversation nodes. When a customer enters a text about a specific issue, the chatbot uses natural language understanding to invoke the most suitable trigger (of a topic).
So, the text the customer enters to begin the conversation is matched with all the triggers to invoke the correct topic.
Option B is the correct choice.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/teams/authoring-create-edit-topics-teams
When a customer initiates a conversation with the chatbot, other than trigger phrases, none of the other Power Virtual Agents components are involved.
Actions integrate chatbots with external services.
Entity helps a chatbot understand real-world subjects related to the domain.
In Topics, you define how a conversation plays out.
All other options are incorrect.
Discussion
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