Salesforce Certified Administrator · Free Practice Question Easy
Question 7
Which user is listed in the Case History related list when automated case actions occur in Salesforce, such as assignment rules, escalation rules, created via web-to-case, etc?
- A Current User
- B System Administrator
- C Case Owner
- D Automated Case User
Reveal correct answer
Correct answer: D
Explanation
The Automated Case User is the user who is listed in the Case History for all automated case actions in Salesforce. Refer to this Knowledge Article for more details - https://help.salesforce.com/articleView?id=000004634&type=1&language=en_USDiscussion
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