Project Management Professional PMP · Free Practice Question Medium
Question 128
Tom and Nancy are project team members and they are in a heated argument about achieving quality in the project. Nancy insists that quality is made by delivering exactly what the customer has requested in the project scope. Tom insists that quality for the customer is actually achieved by providing slightly more than what the customer has asked for but at minimal costs. They look to you, the project manager, to resolve this scenario. What should you do next?
- A Tell Tom and Nancy that quality is achieved by delivering more than what was expected.
- B Tell Tom and Nancy that quality is achieved by delivering exactly what was requested.
- C Tell Tom and Nancy that the customer will decide quality during scope validation and acceptance.
- D Tell Tom and Nancy that you’ll decide what quality is based on the Quality Management Plan.
Reveal correct answer
Correct answer: B
Explanation
Quality is achieved by delivering exactly what was requested by the customer – nothing more. This is sometimes a difficult concept for project team members and even stakeholders to accept, but quality is a conformance to requirements, not going above or outside the requirements in the project.Discussion
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