Entry Certificate In Business Analysis ECBA · Free Practice Question Medium
Question 6
A cross-departmental meeting reveals that Marketing and Sales want very different KPIs on the same dashboard. What should you do?
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A
Have the designer create two different dashboard versions to satisfy each department
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B
Facilitate a joint session with Marketing and Sales to align on shared KPIs and negotiate priorities
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C
Prioritize the request from the department with higher organizational influence to avoid conflict
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D
Ask each department to document their requirements separately and move forward with both
Reveal correct answer
Correct answer: B
A.
Building two dashboards may appease both groups but adds long-term maintenance overhead.
B.
Facilitating alignment helps surface common goals and ensures the dashboard delivers shared value.
C.
Favoring one group over another risks damaging trust and long-term adoption.
D.
Documenting requirements separately reinforces silos and creates duplication.
Discussion
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