Entry Certificate In Business Analysis ECBA · Free Practice Question Medium
Question 7
While reviewing a process with staff, you discover that a critical step has been changed recently, but the project team was never informed. What’s the best way to handle this?
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A
Ask staff why the change was made and document their reasoning as justification for updating the requirements
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B
Use a process modeling technique to capture the updated flow and highlight ownership of the new step
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C
Log the change as an issue in the project tracker so it can be reviewed during the next governance meeting
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D
Compare the updated step against performance metrics to confirm whether it improves business outcomes before revising documentation
Reveal correct answer
Correct answer: B
A.
Capturing staff reasoning provides context but doesn’t replace structured validation with stakeholders,
B.
Process modeling techniques like swimlane diagrams make the updated step explicit, assign responsibility, and provide a shared view for validation.
C.
Logging the issue formally tracks it, but it delays clarification and risks continued misalignment.
D.
Comparing against metrics may be useful later but doesn’t immediately resolve documentation accuracy.
Discussion
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