ITIL 4 Foundation · Free Practice Question Medium
Question 12
How does 'service level management' contribute to the 'obtain/build' value chain activity?
- A Provides objectives for component and service performance for products and services
- B Collects feedback during interactions and communicates service performance objectives to the operations and support teams
- C Provides feedback from interactions with customers into new or changed services
- D Provides information about the actual service performance and trends
Reveal correct answer
Correct answer: A
Explanation
The 'obtain/build' activity in the service level management practice provides objectives for component and service performance for products and servicesDiscussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
You must be logged in to post a comment.
