ITIL 4 Foundation · Free Practice Question Easy
Question 9
Which practice seeks to minimize the negative impact of unplanned outages by restoring normal service operation as quickly as possible?
- A Problem management
- B Service level management
- C Change management
- D Incident management
Reveal correct answer
Correct answer: D
Explanation
Incident management seeks to minimize the negative impact of an incident by restoring normal service operation as quickly as possible. Incidents are an unplanned interruption to a service or reduction in the quality of a service.Discussion
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