ITIL 4 Foundation · Free Practice Question Easy
Question 10
You have been assigned to a team that has been asked to identify how your consumers use a particular service, what the service helps them to do, and how the service helps them to identify their goals. Which of the guiding principles should best be applied in your situation?
- A Focus on value
- B Progress iteratively with feedback
- C Collaborate and promote visibility
- D Think and work holistically
Reveal correct answer
Correct answer: A
Explanation
In order to understand the consumer's perspective of value, it is important that the service provider understand why the consumer uses the service, what the services help them to do, and how the services help them achieve their own goals. The guiding principle that most closely aligns to your team's task is 'focus on value'. 'Focus on value' ensures that everything the organization does should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.Discussion
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