TOGAF 10 Enterprise Architect Practitioner · Free Practice Question Medium
Question 5
Digital transformation of a home entertainment company
SOLY is a home entertainment company, specializing in the development, production and sales of home electronics such as televisions, gaming consoles and radios. The devices are manufactured in factories in various countries and sold via retail partners.
Their Enterprise Resource Planning (ERP) system consists of four modules:
A Customer Relationship Management (CRM) module for products sold via retail partners and an internally developed platform as well as an integrated third-party platform for direct-to-consumer sales.
A Finance Management (FM) module for accounting and controlling, including interfaces to other internal and external systems.
A Supply Chain Management (SCM) module for the planning, execution, controlling and monitoring of incoming materials and outgoing products.
A Human Resources Management (HRM) module for managing the workforce.
As you work on updating the roadmap for the ERP system, your primary goal is to increase overall efficiency and deliver on the value proposition for each of the four ERP modules.
For this update, the management has requested the expansion of the CRM module to include chat and e-mail functions. Know that the current CRM implementation consists of poorly integrated third-party tools and workarounds. You are aware that there are limitations in terms of information security compliance and usability.
You are a Senior Enterprise Architect and work for the Enterprise Architecture (EA) team. Your area of responsibility is the ERP system at portfolio level.
The head of the EA team would like to know what your next steps are. These should be in line with the latest version of the TOGAF standard.
Which of the following is the best answer?
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A
You continue to work on your roadmap work to meet the expectations of the ERP system. You initiate a separate architecture project to address the concerns regarding the CRM module.
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B
You create a Requirements Impact Assessment for the expansion of the CRM module to include chat and e-mail functions and to close the gaps in terms of information security and usability. You clarify with the stakeholders of the ERP system whether the change to the CRM module has an impact on the scope, objectives or stakeholders of the ERP roadmap. You update the ERP roadmap according to the information provided by the stakeholders.
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C
You assess the impact of extending the CRM module with chat and e-mail functions and closing the gaps in terms of information security and usability. You create a Requirements Impact Assessment to identify the changes that should be made and the implications of them. You submit your results to the Architecture Board.
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D
You create a requirements impact assessment for the expansion of the CRM module to include chat and e-mail functions and to close the gaps in terms of information security and usability. Afterwards, you clarify with the Stakeholders of the ERP system and the Architecture Board whether the change to the CRM module has an impact on the scope, objectives or stakeholders of the ERP roadmap. You update the ERP roadmap in alignment with the directions of the Architecture Board.
Reveal correct answer
Correct answer: B
Explanation
TOGAF Standard: Learning goals & further readings
Explain the inputs that can feed the Requirements Management phase. TOGAF® Standard - Part 1- Architecture Development Method §13.2 TOGAF® Series Guide - G186 - A Practitioners Approach to Developing Enterprise Architecture Following the TOGAF ADM §6.1.1, 6.1.2
Explain the purpose of the outputs of Requirements Management. TOGAF® Standard - Part 1- Architecture Development Method $13.4
A.
Wrong answer: You initiate another Architecture Project in the middle of your architecture work on the ERP system roadmap. You do not ask the Stakeholders about their preferences in terms of scope and direction.
B.
Best answer. You carry out a Requirements Impact Assessment and ensure that the decision-making authority lies with the stakeholders. Stakeholders define which questions you address as an Enterprise Architect, including concerns, priorities and preferences.
C.
Third best answer. You assess the impact of extending the ERP system to include the necessary changes in the CRM module. You report your findings to the Architecture Board, which is responsible for managing the architecture process but is not responsible for reviewing Requirements Impact Assessments. You do not involve the Stakeholders of the ERP system.
D.
Second best answer. You assess the impact of extending the ERP system to include the necessary changes in the CRM module. You ask the stakeholders and the Architecture Board to decide on the changes to the ERP system. However, the Architecture Board focuses on managing the architecture process, not on individual architecture decisions. The decision-making authority should always lie with the stakeholders.
Discussion
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