Servicenow Certified Application Developer CAD · Free Practice Question Easy
Question 16
Which objects can be used in Inbound Action scripts?
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A
current and previous
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B
current and producer
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C
current and event
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D
current and email
Reveal correct answer
Correct answer: D
Explanation
Source: Documentation
Correct answer:
current and email: In ServiceNow, when working with Inbound Action scripts, you have access to the "current" object, which represents the target record that the email is interacting with (e.g., an Incident or Change Request), and the "email" object, which represents the incoming email itself. You can use these objects to extract information from the email and manipulate the target record.
Incorrect answers:
current and producer: The "producer" object is typically associated with Record Producers in Service Catalogs, not Inbound Actions.
current and previous: The "previous" object is often used in Business Rules to represent the state of a record before changes were made. It's not typically used in Inbound Actions.
current and event: While you can trigger events from various scripts in ServiceNow, the "event" object is not a standard object available in Inbound Actions.
Discussion
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