PMI Agile Certified Practitioner PMI ACP · Free Practice Question Medium
Question 79
Mal has set a goal to be a better listener on her Agile team. She is highly attentive to the words spoken by her team, personalizing them as she hears them. To improve her listening, what is the next best step for Mal to take?
- A Mal doesn’t need to do anything further to improve her listening
- B Mal should be less self-focused and empathize with the speakers on her team
- C Mal should begin to coach the rest of the team on what she’s hearing
- D To make sure she’s heard everything properly, Mal should start repeating back what has been said
Reveal correct answer
Correct answer: B
Explanation
The correct answer is Mal should be less self-focused and empathize with the speakers on her team. If her goal is to improve her active listening, she should stop personalizing the words as she’s hearing them. Instead, her focus should be on empathizing with the speaker as she’s listening; putting herself in their place to better understand what they’re saying.The other responses are not the best choice to improve Mal’s active listening and are incorrect. Starting to coach the team or halting progress when she hasn’t mastered active listening herself are not good choices; repeating everything is not the strongest choice, either.Discussion
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