ITIL 4 Foundation · Free Practice Question Easy
Question 7
What is usually included as part of 'incident management'?
- A Detailed procedures for the diagnosis of incidents
- B Formalized processes for logging incidents
- C Observation of all services and service components to identify any change in state
- D Authority to implement changes to a system
Reveal correct answer
Correct answer: B
Explanation
This process does not usually include detailed procedures on how to diagnose, investigate, and resolve incidents.Discussion
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