ITIL 4 Foundation · Free Practice Question Easy
Question 3
What is a service level agreement used for?
- A To measure the performance of services from a customer's point of view
- B To measure the performance of the service availability
- C To measure the performance of the service capability
- D To measure the performance of the service from the service provider's point of view.
Reveal correct answer
Correct answer: A
Explanation
Service level agreements are used to measure the performance of services from a customer's point of view. They may measure availability and capability, but only from the customer's point of view.Discussion
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