Microsoft Certified Power Platform Fundamentals · Free Practice Question Easy
Question 16
Scenario: Duncan + Dotter Design is an architectural business based in New York City which was founded by John Raymond. The company is embarking on a Microsoft journey by switching things over from various other systems they have used over the years.
John has asked S'chn T'gai Spock, his IT team leader, to come up with a plan to help support technicians with a better experience when logging and responding to support requests. Specifically, support technicians must be notified when a new support request has been entered. Spock has asked you to assist him in recommending tools to support Duncan + Dotter's needs.
Which of the following tools should you and Spock recommend?
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A
Power Automate
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B
Power Apps
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C
Common Data Service / Dataverse
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D
Power Point
Reveal correct answer
Correct answer: A
Explanation
To notify support technicians when a new support request has been entered the best option is Power Automate.
Here are a few examples of what you can do with Power Automate.
Automate business processes
Send automatic reminders for past due tasks
Move business data between systems on a schedule
Connect to almost 300 data sources or any publicly available API
You can even automate tasks on your local computer like computing data in Excel.
Just think about time saved once you automate repetitive manual tasks simply by recording mouse clicks, keystrokes and copy paste steps from your desktop! Power Automate is all about automation.
https://www.microsoft.com/en-us/videoplayer/embed/RE4qNQm
Who is Power Automate for?
What skills do you need to have? Anyone from a basic business user to an IT professional can create automated processes using Power Automate's no-code/low-code platform.
What industries can benefit from Power Automate? Check out how some companies implemented Microsoft Power Platform solutions using Power Automate in:
A. Power Automate is the correct choice as it allows for the automation of workflows and processes, including sending notifications when new support requests are entered. It can integrate with various systems and services to streamline communication and improve efficiency in handling support requests.
B. Power Apps could be a potential tool for creating custom applications to support business processes, but it may not be the most suitable choice for notifying support technicians of new requests. Power Automate is better suited for automating notifications and workflows in this scenario.
C. Common Data Service / Dataverse is a data storage and management platform that can be used in conjunction with Power Platform tools like Power Apps and Power Automate. While it can store data related to support requests, it does not provide the automation capabilities needed to notify support technicians of new requests. Power Automate would be a more appropriate choice for this specific requirement.
D. Power Point is not the correct choice for this scenario as it is a presentation software and does not offer the automation capabilities needed to notify support technicians of new requests. It is not designed for managing workflows or communication processes.
Discussion
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