Question 9

Explanation

C. Trigger phrases and topics. The correct proposition for this scenario is to set up trigger phrases and topics within the chatbot to address specific queries like "I can't log in" or "My account is locked." Trigger phrases are specific words or phrases that the chatbot is programmed to recognize and respond to. By setting up trigger phrases and topics, the chatbot can identify when a customer is experiencing login issues or account lockouts and provide relevant troubleshooting assistance. This allows the chatbot to effectively address the specific queries and provide the necessary support to customers. A. External chatbot APIs: This proposition is incorrect for this scenario. External chatbot APIs are used to integrate the chatbot with external systems or services, but they are not directly related to addressing specific queries like login issues or account lockouts. B. Chatbot personality and tone: This proposition is incorrect for this scenario. Chatbot personality and tone are important for creating a positive user experience, but they do not directly address the specific queries of login issues or account lockouts. D. User authentication controls: This proposition is incorrect for this scenario. User authentication controls are used to verify the identity of users and ensure secure access to systems or services. While important for overall security, they are not directly related to addressing specific queries like login issues or account lockouts.