Certified Information Systems Auditor CISA · Free Practice Question Easy
Question 11
How are emergency changes related to problem and incident management?
- A Emergency changes fall under incident response procedures, not under the normal problem management processes.
- B Emergency changes are not related to problem and incident management and are handled outside the normal problem management process because of urgency and necessity.
- C The steps for the emergency change process are completely different from those established for normal problem and incident management.
- D Emergency changes are often related to incidents or problems and can reference those issues so they can be closed.
Reveal correct answer
Correct answer: D
Explanation
Correct Answer:
Emergency changes are often related to incidents or problems and can reference those issues so they can be closed is correct. Emergency changes to software and hardware should be managed under the same processes as incidents and problems, since they are usually related to or caused by these issues, and they can be closed in the trouble ticket management system as a normal problem or incident would be.
Incorrect Answers:
All other answers are incorrect.
Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
You must be logged in to post a comment.
