Entry Certificate In Business Analysis ECBA · Free Practice Question Medium
Question 14
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A
The frequency of user training sessions conducted after the system went live
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B
The percentage of requirements delivered on time and within budget
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C
The increase in completed customer orders compared to the previous ordering process
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D
The number of defects logged during system testing before release
Reveal correct answer
Correct answer: C
Explanation
To correctly determine the success of a solution, we need to identify and define metrics that directly measure the tangible business outcomes. These could include increased revenue, cost savings, and improved customer satisfaction. These variables demonstrate the system's positive impact on the organization.A.
Training sessions indicate adoption efforts but not whether the system improved outcomes.
B.
Delivery against schedule and budget reflects project performance, not organizational value.
C.
Measuring increased order completion directly reflects business outcomes and customer value, which aligns with BABOK’s definition of value.
D.
Defect counts measure solution quality during development but do not indicate delivered business value.
Discussion
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