Professional Cloud Devops Engineer · Free Practice Question Medium
Question 2
As a Smart home automation company, how can we implement Site Reliability Engineering practices using Google Cloud Services to prevent staff burnout caused by receiving alerts for numerous outages in our production systems?
- A Get rid of alerts that cannot be acted upon.
- B To avoid exhausting the error budget, redefine the Service Level Objective associated with it.
- C For every alert, generate an incident report.
- D Send the alerts to engineers located in various time zones.
Reveal correct answer
Correct answer: A
Explanation
The answer is correct because one of the core principles of Site Reliability Engineering (SRE) is to reduce toil, which refers to the manual, repetitive, and mundane tasks that don't add value to the system or the customer. In the context of alerting, SRE practices suggest that alerts should be actionable, meaning they should indicate a problem that requires immediate attention and can be resolved by a human or automated response. If the Smart home automation company is receiving numerous alerts for outages that are not actionable, it can lead to staff burnout, as the team may be overwhelmed by the sheer number of alerts they receive. By eliminating unactionable alerts, the team can focus on addressing the critical issues that require their attention, reducing the time and effort spent on false alarms. Google Cloud Services provides several tools and services that can help implement this practice. For example, Cloud Monitoring provides alerting policies that can be customized to specific metrics and thresholds, reducing the likelihood of false alarms. Additionally, Cloud Logging can be used to filter out irrelevant logs and focus on the critical ones, reducing the noise in the alerting system.Discussion
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